Shipping policy
Last updated: 02 December 2025
Thank you for choosing Selfus. Below is our complete and updated Shipping Policy, including our new 24-hour shipping commitment.
Order Processing & Shipping Time
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All orders are processed and shipped within 24 hours.
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Orders placed on weekends or public holidays will be shipped on the next business day.
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You will receive a confirmation email once your order has been dispatched.
Order Tracking
Once dispatched, you will receive:
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A tracking number
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A link to track your shipment in real time
Please allow up to 12 hours for tracking information to update.
Possible Delivery Delays
While we ship within 24 hours, delivery may still be affected by:
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Weather issues
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Courier delays
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Peak seasons
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Customs inspections (international orders)
Selfus is not responsible for courier-related delays.
Accurate Shipping Information
Please ensure that:
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Your shipping address is complete
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The correct postal code is entered
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Your phone number is valid for courier contact
Selfus is not responsible for delivery issues caused by incorrect addresses.
Lost or Stolen Packages
If a package shows as delivered but you did not receive it:
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Check with neighbours or building staff
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Verify the shipping address
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Contact the courier
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Then contact us with your order number
Selfus is not responsible for packages lost due to incorrect addresses or theft after delivery.
Damaged or Missing Items
If you receive damaged or incomplete items:
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Take clear photos of the packaging and product
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Email us at hello@selfus.co.uk within 48 hours
We will help resolve the issue promptly.
Changing or Cancelling Orders
Since we ship within 24 hours, cancellation or changes must be requested within 6 hours of placing the order.
Once shipped, orders cannot be modified.
Contact Us
For any shipping-related questions, feel free to contact:
📧 hello@selfus.co.uk
🌐 selfus.co.uk